Access
To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements as a disabled person. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.
To ensure the right tickets are sold to the right people, we require all access bookers to provide us with a Nimbus registration number in order to qualify for any access discounts available at the time of booking. Registering is a three-step process and completely free.
Please email [email protected] or complete an access form (found at the bottom of this link) letting us know the following information:
- Your preferred date(s) and time of performance
- The Full Name and Card Number of the Access Card holder(s)
- How many tickets you’d like to book in total
- Your preferred seating area and any specific seating requirements
- If you wish to add Ticket Refund Protection* (£2 per ticket) to your order
We will allocate seats best suited for your needs (subject to availability), reserve tickets for you and send an invoice for you to pay online by credit/debit card.
Please let us know if you have applied for The Access Card and are pending approval.
The Access Card holders will receive a discount of 33% on their ticket. The Access Card holders with a +1 symbol will receive a 33% discount on their own and their companion ticket.
Audience members who do not hold The Access Card can book accessible seating but will not receive a discount on their ticket.
We can reserve tickets for up to 14 days, pending approval of your card by Nimbus.
PRICING
VIP Seats from £180
Band A Seats from £140
Band B Seats from £120
Band C Seats from £75
Band D Seats from £52.50
Band E Seats from £35
Step free seating is available in row A of all seating blocks. Purple seats show level access seating, and green seats wheelchair and companion seats.
WHEELCHAIR SPACES
Wheelchair spaces and their companion seat can be found in the following positions.
Yellow : Row A11 with companion seat in A9 & Row A12 with companion seat in B15
Purple : Row A2 with companion seat in A4 & Row A1 with companion seat in B1
Blue : Row A9 with companion seat in A7 & Row A10 with companion seat in B12
Empress Block: Row A1 with companion seat in A2
GUIDE AND ASSISTANCE DOGS
Trained and registered assistance dogs only are allowed in the theatre. Please contact [email protected] for further information.
ACCESS PARKING
The closest parking is Empress Place (SW6), which is a short walk away from the venue for Blue Badge holders, or for those who require as short a distance as possible. The spaces cannot be reserved and are available on a first-come, first-served basis. Please make sure to check the Fulham and Hammersmith Council website for further guidelines and advice about accessible parking before travelling. Additionally, it is advisable to check the bordering Kensington and Chelsea Council website as well.
ACCESS PERFORMANCES
We are looking forward to presenting a range of assisted performances including Audio Described for 'COME ALIVE!', we are confirming dates for these and advise to check our website and/or socials to be the first to know, or for more access info please email [email protected]
*Ticket Refund Protection extends our normal refund policy to include a full return of your purchase price should you or anyone in your party be “unable to attend” your event(s) through travel delay, personal accident or unexpected illness. See https://www.kxtickets.com/ticket-refund-protection for full terms and conditions. 1 Protection is valid for 1 ticket. Ticket Refund Protection is provided by a third party insurer and can only be added at the time of booking and not at a later date. Once tickets are purchased, if you wish to exchange to an alternative date please contact [email protected] in the first instance.