Privacy & Cookies Policy

Last Updated: 31 May 2024

We are committed to respecting your privacy and protecting your personal data. This privacy policy (“Policy”) applies to all use of your personal data by Great Show Productions Ltd, Registered No.: 14661397, Registered Office: Elsley Court, 20-22 Great Titchfield Street, London (“we”, “us” or “our”).

This Policy applies to personal data we may collect from you, or that you provide to us, through or in connection with our Come Alive (the “Website”) and the services we provide via this Website (the “Services”).

We will only collect and process information about you in accordance with this Policy and we will only use information collected about you in accordance with applicable data protection laws including without limitation the Data Protection Act 2018 and the UK GDPR (as defined in the Data Protection Act 2018). Where we decide the purpose or means for the processing of the personal data that you provide when using our Services, we are the “data controller”.

If you have any concerns over privacy, or this Policy, contact us at [email protected]

WHAT DATA WE COLLECT

We process the following data when you arrive on our Website and use our Website: (a) IP address; (b) Location (country and city); (c) Country of install and language; (d) Unique device ID, hardware manufacturer and model; (e) Operating system and version; (f) Relevant Website and version; and (g) ‘Events’ related to the Website stream, such as playing, pausing and stopping the Website and choices/selections within the Services, interactions with the Website.

If you choose to sign up for our Website’s news and updates then we will process the following data: (a) First and last name; and (b) Email address.

Additionally, you might opt to add additional data to your profile, which will also be processed. This includes: (c) Date of birth (d) Country (e) Post code (f) Mobile phone number (g) Favourite Greatest Showman song

HOW WE USE YOUR DATA?

Website support / enquiry information. We process your data in pursuit of our legitimate interests in responding to your enquiry and in order to improve our Services (such as where you notify us of a problem or a Website issue).

Website analytics. We may collect your data so that we can understand usage of our Website, analyse and improve our Website and develop new Services or new parts thereof. In many cases the data would be aggregated and/or anonymised so that it would not identify you. To the extent this data includes your personal data, we rely upon your prior consent before processing it.

Newsletters, updates and marketing messages. To the extent you sign up to receive newsletters and updates, we may process your data to make suggestions and recommendations to you and other users of the Website about: (a) our Services, and (b) to give you information and news from time to time.

Your Rights In Relation To Your Personal Data

You have certain rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest, in response to any requests submitted by you to us:

for a copy of personal data we are processing about you and/or to have inaccuracies corrected;

to restrict, stop processing, or to delete your personal data;

for a machine-readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and to make a complaint to a data protection regulator. You may contact them at: https://ico.org.uk/concerns/

To make a request in relation to any of the aforementioned rights, please send your request to [email protected].

You may request deletion of your personal data by sending an e-mail to [email protected] Please note that some information may remain in our private records after deletion. We may use any aggregated data derived from or incorporating your personal data but not in any manner that would identify you personally.

For data processing activities for which we rely upon your consent, you can withdraw your consent at any time by using the tools provided (if applicable, such as through your device settings) or otherwise by contacting us at [email protected]

We will share your personal data with third parties only in the ways described in this Policy.

Group, suppliers, subcontractors, service providers. We keep your personal data confidential, but may disclose it to any member of our corporate group, our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Policy.

Government authorities. In addition, we may disclose your personal data to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Potential acquirers or investors. If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the personal data we hold may be included as part of that sale, in which case you will be notified via email, your account and/or a prominent notice on the Website of any changes in ownership or use of your personal data, as well as any choices you may have.

Enforcement. We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of us, our personnel or customers, or others.

Stores. We may also disclose your personal data, to the extent necessary, to application stores, platforms and third party sites, if that is required, for example, for fulfilment of an order you make or in order to investigate or prevent fraud. We only permit our suppliers and subcontractors to process your personal data for specified purposes and in accordance with our instructions. All our third-party service providers are required to take appropriate security measures to protect your personal data.

Data Retention

We will only hold data about you for as long as necessary, bearing in mind the purpose for which that data was collected, or as otherwise described in this Policy.

General

If you follow a link from the Services to any third party websites, you should be aware that those websites may have their own privacy policies. We do not accept any responsibility or liability for those websites.

We may make changes to this Policy in the future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes by email. All questions, comments or enquiries should be directed to us. We will try to respond to you within 48 hours or otherwise within a reasonable time.

Cookies Policy

Cookies (and equivalent devices in the context of mobile devices) are small text files that are placed on your computer or device by websites that you visit and mobile applications you use. They are widely used in order to make websites and applications work, or work more efficiently, as well as to provide information to the owners of the sites and apps. The below explains the main cookies we use in this website https://comealiveshow.com and why.

Google Analytics

Cookie Duration – 2 years Purpose/ Third Party Access This cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Read more information provided by Google here

Google Dynamic Remarketing

Cookie Duration - 18 Months Purpose/ Third Party Access This cookie records that a user has visited our website. This cookie is used for remarketing. Remarketing allows us to show our online ads on third party services to users who have previously visited our website. Read Google’s Privacy Policy and Cookie Policy here and here

### Google Floodlight (DoubleClick)

Cookie Duration- 2 Years Purpose/ Third Party Access This cookie is used to collect information about how visitors use our website and understand whether our advertising activity is successful. It will recognise repeat visits of our website from a specific browser. Read Google’s Privacy Policy and Cookie Policy here and here

Google Global Site Tag

Cookie Duration - 2 Years Analytics, 90 Days Conversion Tracking Purpose/ Third Party Access This cookie is used to collect information about how visitors use our website and serve them with more relevant online ads on third party services. Read Google’s Privacy Policy and Cookie Policy here and here

Facebook Custom Audience

Cookie Duration- 6 Months Purpose/ Third Party Access This cookie is used to collect information about how visitors use our website. This cookie is used for remarketing. Facebook remarketing allows us to show Facebook ads to users who have previously visited our website. This cookie is also used to understand how our Facebook ads are performing. Where you are logged into your Facebook account while visiting our website, Facebook may receive information or your activity on our website. Read Facebook Privacy Policy and Cookie Policy here and here.

Twitter Universal Website Tag

Cookie Duration - 2 Years Purpose/ Third Party Access This cookie records that a user has visited our website and understand whether our advertising activity is successful. This cookie is also used for remarketing. Remarketing allows us to show our online ads on Twitter to users who have previously visited our website. Where you are logged into your Twitter account while visiting our website, Twitter may receive information or your activity on our website. Read Twitter’s Privacy Policy and Cookie Policy here and here

Google Analytics

Cookies which are used for analytics to help us collect data that allows us to understand how users interact with the Website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

THIRD PARTY COOKIES

Some cookies may be set by third parties when you visit the Website. These third parties may be suppliers who partner with us to deliver our services. These cookies are controlled by the third parties, so please check these third-party websites for more information about these cookies and how to manage them.

If you share our content with friends through social networks – such as Facebook, Google and Twitter – you may be sent cookies from these third party websites and services. We can’t control the setting of these cookies, so we suggest you check the third-party websites and services for more information about their cookies and how to manage them.

Most web browsers and mobile devices allow some control of most cookies and similar devices through the browser and mobile device settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org.

Find out how to manage cookies on popular browsers:

– Google Chrome – Microsoft Edge – Mozilla Firefox – Microsoft Internet Explorer – Opera – Apple Safari

To find information relating to other website browsers, visit the browser developer’s website. Your mobile or tablet device provider may also provide you with additional cookie and browser control options, which may be available to you in your device settings – please consult your device settings for such device-specific controls (if applicable).

To find out more about Google Analytics and to learn how to opt out, please visit: – How Google uses data when you use our partners’ sites or apps – Google Opt Out