For any other questions please contact [email protected]
Tickets
Book online here
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Premium Packages:
VIP Experience - The Premium Showman Ticket Package offers you a seamless and luxurious experience including Priority Entry, Free-Flowing Champagne, Wine and Soft Drinks in Sky Terrace, Delicious Hot Food Light Bites, Unique Interaction with Performers, Exclusive Photo Opportunities, Premium Seating, a Private Interval Bar, and a Commemorative Gift.
Spotlight Ticket - The Spotlight Ticket offers you extra fun and fizz! Includes: Priority Entry; Complimentary Cloakroom; 1 x Welcome Drink of either Champagne or Soft Drink; Premium Seating with side tables for the main show. Please note this ticket does not include access to the VIP Balloon Bar.
Unique Views:
Skyline View - This seat gives you an incredible view of the spectacular aerial performances in the Big Top!
Ringside Seat - Experience unparalleled views at the heart of the action!
Ringside Experience - Ringside Premium Seating including Priority Entry, Free-Flowing Champagne, Wine and Soft Drinks in Sky Terrace, Delicious Hot Food Light Bites, Unique Interaction with Performers, Exclusive Photo Opportunities, Premium Seating, a Private Interval Bar, and a Commemorative Gift.
Venue
'COME ALIVE!' is now playing at the Empress Museum, Earls Court, London. A bespoke venue with so much to discover, and includes a 700 seat Big Top. You will be able to locate the Empress Museum at:
Empress Place, London SW6 1TT
Just a short walk away, West Brompton is exceptionally well connected, with numerous tube, train and bus routes, and is coupled with excellent cycle routes and dedicated pedestrian walkways. Additionally, the Earls Court, West Kensington, and Fulham Broadway stations are all within walking distance.
There is step-free and wheelchair access for both transferring and non-transferring patrons.
Yes, the Empress Museum is fully air conditioned throughout.
There is no parking at the Empress Museum, and parking around the venue is extremely limited.
Show
'COME ALIVE!' is inspired by the Twentieth Century Fox Motion Picture The Greatest Showman story by Jenny Bicks, featuring all the hit songs by Pasek and Paul including 'This Is Me', 'Rewrite the Stars', 'A Million Dreams' and more. Find out more about the production here.
You can keep up-to-date using the 'COME ALIVE!' social channels with the following links:
Explore life behind the Big Top in a vibrant backstage world where you can enjoy close-up performances, curious characters and savour delicious food and drink. Your interactive pre-show experience begins from 6.30pm for evening performances, 1.30pm matinees. Following that, take your seats in the Big Top, the show starts at 7.30pm/2.30pm.
Wednesday to Saturday evenings 7.30pm, Friday to Sunday matinees 2.30pm. Please note that performances during previews and across the Christmas and New Year period may differ.
Step into the spotlight and experience the magic of The Greatest Showman with the VIP Showman Ticket Package. The Showman Package ensures unparalleled access to the venue in its entirety, offering guests a seamless and luxurious experience from entry to encore. Find out more
Due to the interactive nature of the show, the age guidance is 5+. Please be aware under 5's, including babes in arms, will not be permitted, under 18s must be accompanied by an adult.
Doors open 1 hour prior to the performance for an interactive pre-show. Seated performance in the Big Top is approximately 100 minutes and matinees begin at 2.30pm and Evening shows at 7.30pm, including interval.
Food & Drink
Yes, take a look at what's on offer at the Empress Diner here. We also offer a selection of beer, wine, champagne & prosecco, soft drinks, signature cocktails & mocktails. We, at Come Alive, operate a Check 25 Policy. If you are lucky enough to look under 25 you may be asked to provide proof of age when buying alcohol. Please make sure to bring valid Photo ID (Driving Licence, Passport) with you when you attend.
For a full list of allergens contained in our food and drink offerings, please see below:
Please refer to our prohibited items list for more details:
Prohibited items at Come Alive! include:
- Glass bottles/containers/receptacles (excluding medication in glass bottles)
- Alcohol of any kind
- Plastic water bottles or water bottle tops
- Outside food and drink of any kind (subject to medical exemptions)
Access
All seats in the front row (row A) are step free. Seats in all other rows are accessed via 2 steps per row, (2 steps for row B, 4 steps for row C and so on.)
Please be aware there is no handrail on the stairs to seating - if you require assistance getting to your seat, please email [email protected]
Yes, there will be step-free and wheelchair access for both transferring and non-transferring patrons.
To help us provide the best possible service, KX Tickets have partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements as a disabled person.
To ensure the right tickets are sold to the right people, we require all access bookers to provide us with a Nimbus registration number in order to qualify for any access discounts available at the time of booking.
Please join the Nimbus Access Scheme in advance, you can find the information you need on the Nimbus Access Card website. Please note it can take 7-10 days for your application to be processed at peak times.
When you sign up for a Nimbus account you have two options.
KX Tickets Access Scheme: This scheme is free of charge and will last for three years. Your Nimbus ID will be used to verify the individual needs for visiting one of our participating venues. This could be a wheelchair space, access to a hearing loop or a plus 1 companion ticket. All KX access card holders receive a discounted ticket, however discounted companion tickets will only be made available to those who qualify.
Access Card: The Access Card costs £15 and offers you all the benefits of the KX access scheme but on a national level. Access cards also last three years but can be used at other venues, attractions and stadiums around the country If you wish to register your interest to find out more about the venue's access facilities please opt-in to hear from the access team when you sign up for priority access here at http://tickets.comealiveshow.com/
Live Subtitled Performance on 25th October 2:30pm
(Live Subtitling provided by StageText)
There is no dedicated parking for the Empress Museum as the area in front of the museum is pedestrianised and not accessible to cars. The nearest option is Empress Place (SW6), which is a short walk away from the venue for Blue Badge holders, or for those who require as short a distance as possible. The spaces cannot be reserved and are available on a first-come, first-served basis. Please make sure to check the Fulham and Hammersmith Council website for further guidelines and advice about accessible parking before traveling. Additionally, it is advisable to check the bordering Kensington and Chelsea Council website as well.
Trained and registered guide dogs will be permitted. Please contact [email protected] for more information.
Bag policy
In line with other venues, we have implemented security measures for any bags brought into the venue. We encourage attendees to come without bags, but if you need one, please bring the smallest possible to suit your needs.
Yes, all bags will be inspected upon entry.
Yes, we allow exemptions for medical needs. Please contact us in advance at [email protected] to make arrangements.
Yes, handbags are permitted.
No digital cameras/professional photography equipment of any kind will be permitted as stated on our prohibited items list. We do allow phones with cameras into the space. No selfie sticks.
Please refer to our prohibited items list for more details.
Prohibited items at Come Alive! include:
- Glass bottles/containers/receptacles (excluding medication in glass bottles)
- Alcohol of any kind
- Plastic water bottles or water bottle tops
- Outside food
- Professional photography or video equipment, any camera with a flash which is extremely dangerous if used during circus performance
- Laser pointers, laser equipment, or strobe lights
- Canes for prop or costume purposes (only canes for assisted mobility are allowed)
- Pets or animals (excluding service animals - if you wish to bring a service animal please contact our team in advance at [email protected])
- Knives, bladed items, or any item deemed an offensive weapon (including chains or ceramic weapons)
- Personal protective devices, such as CS or pepper spray
- Firearms
- Fireworks
- Illegal/non-prescriptive drugs, including substances resembling illegal/non-prescriptive drugs
- Selfie Sticks
- Drones
- Demonstration items, such as placards or spray paint
- Walkie-talkies, phone jammers, or radio scanners
- All filming and photography equipment aside from a personal mobile phone will be confiscated
While top hats are allowed, we may ask you to remove them during the performance to ensure that the audiences sitting behind you have a clear view.
If you have any questions, please contact our team at [email protected]. If you need to bring an item that may be considered prohibited for medical reasons, we encourage you to contact us ahead of your visit.